State Farm® Insurance Agent Jen Ortiz
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Daria Placitella
April 29, 2026
5
out of
5
rating by Daria Placitella
"Top notch service fom Jen and Julia at State Farm. My parents are in their nineties and this agency is kind and patient. They connected me with a wonderful claims officer Alvira who helped resolve outstanding items and bring the claim to closure. HIghly recommend."
Mardi Berman
April 29, 2026
5
out of
5
rating by Mardi Berman
"I must say I was very impressed with State Farm. They were very attentive and very detail orientated as far as my 101 questions. I really appreciate Michelle and Maria for all their help. Thank you so much. The only thing that I was missing was having the opportunity to meet Jake lol😉"
We responded:
"Thank you, Mardi, for your kind words and the 5-star review! We're glad to hear that Michelle and Maria were able to assist you with your questions. We'll let Jake know he's missed! "
Sheri Kopf
April 28, 2026
4
out of
5
rating by Sheri Kopf
"Maria was helpful with options for lowering auto insurance rates for us. Haven’t gotten the new quote as of yet."
We responded:
"Hi Sheri, thank you for being a valued customer and the opportunity to help you with your car insurance premium. I’m so glad Maria was able to help walk you through some options to lower your auto insurance. We do take a little extra time on the back end to make sure we’re reviewing everything thoroughly—looking for all available discounts and making sure the coverage is set up correctly for you. Our goal is to get it right, not just fast. You should have your updated quote shortly, but please don’t hesitate to reach out if you have any questions in the meantime—we’re always here to help!"
Kelli Hill
April 23, 2026
5
out of
5
rating by Kelli Hill
"Jen and her team (Julia and Maria) were wonderful to work with for our auto insurance. They responded to our questions promptly and got us insured quickly. It was a great experience from start to finish! Thank you!"
We responded:
"Thank you for the great review! We’re so glad we provided prompt, helpful service and made the auto insurance process quick and easy. We appreciate your kind words and are happy you had a great experience! "
Leigh Staunton
April 16, 2026
5
out of
5
rating by Leigh Staunton
"As always the staff at State Farm in Point Pleasant helped answer questions for me and help out with the app. The most friendly people to work with, would give them more than 5 stars if I could!!!"
We responded:
"Hi Leigh that is absolutely wonderful to hear! Maria loved helping you and your family I'm happy you found our team! Thank you so much. -Jen"
accounting atlantic fishery
April 15, 2026
5
out of
5
rating by accounting atlantic fishery
"Always a prompt reply from the office staff. Always able to answer all of our questions."
We responded:
"Thank you for your feedback! We're glad to hear that our office staff is consistently providing prompt replies and answering all your questions. Your support means a lot to us."
Paul Smith
April 15, 2026
5
out of
5
rating by Paul Smith
"The staff at Jen Ortiz State Farm are always friendly and efficient when handling our insurance needs whether in person, or on the phone. A really good local business!"
We responded:
"Thank you, Paul, for your kind words about our team at Jen Ortiz State Farm. We're glad to hear that our friendly and efficient service meets your insurance needs. We appreciate your support of our local business. "
Robert MacPherson
April 13, 2026
5
out of
5
rating by Robert MacPherson
"Very responsive. Made adding a new car very easy."
We responded:
"Thank you, Robert, for your feedback! We're glad to hear that adding your new car was an easy process. If you need any further assistance, feel free to reach out. "
Frances Triston
April 2, 2026
5
out of
5
rating by Frances Triston
"Maria, account manager was very pleasant and went into detail to explain my insurance renewal policy."
We responded:
"Thank you for your business and kind words Frances - we're lucky to have Maria on our team to help customers like you with their insurance!"
Alex McClean
March 13, 2026
5
out of
5
rating by Alex McClean
"Maria was very helpful, efficient, and easy to work with. Would definitely recommend her and the whole team."
We responded:
"Thanks! We’re so happy Maria made the process easy and enjoyable. She’ll be thrilled to hear your feedback!"
Kristen Jennings
February 12, 2026
5
out of
5
rating by Kristen Jennings
"Always so helpful and a quick response!!!"
We responded:
"Thank you, Kristen! I'm glad you found our service helpful and prompt. We appreciate your feedback and are here for any future insurance needs. Let us know if there's anything else we can assist you with!"
Dave Davino
January 30, 2026
5
out of
5
rating by Dave Davino
"I have worked with Maria Laden of Jen’s office on two insurance policies and she has been absolutely phenomenal both times! She is responsive, knowledgeable, and super friendly! I highly recommend working with her."
We responded:
"Thank you for your wonderful feedback, Dave! I'm delighted to hear that Maria has provided you with such exceptional service on your insurance policies. Her dedication and expertise are truly valued in our office. If you ever need further assistance, feel free to reach out!"
Vin
January 13, 2026
5
out of
5
rating by Vin
"After being let down by another agency Maria L and her team at The Jen Ortiz State Farm agency came through with both auto and homeowners policies that met my insurance needs. The process was quick, efficient, effective and produced a healthy overall cost savings! Could not be happier with the service I received. I would recommend this agency to anyone thinking of switching or looking for quotes! Glad I did! Vin"
Christine Romaniello
January 13, 2026
5
out of
5
rating by Christine Romaniello
"Great interaction with Maria. Professional, courteous, knowledgeable and a really good listener. Made it all much simpler and understandable than I expected."
John Harlan
December 26, 2025
5
out of
5
rating by John Harlan
"Jen Ortiz agency has gotten my wife added to my policy very quickly for us. They got a better rate for my wife and we are very appreciative!"
We responded:
"Thank you, John, for your fantastic review! I'm delighted to know that our team was able to quickly help you out. If you have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
Luke Lackey
December 26, 2025
5
out of
5
rating by Luke Lackey
"Great experience very helpful and responsive"
We responded:
"Thank you, Luke! I'm happy you had a great experience with us. Your feedback about our helpful and responsive service means a lot. If you ever need assistance, feel free to reach out! We appreciate your business and wish you a Happy New Year! #statefarm "
Marvin Fraser
December 16, 2025
5
out of
5
rating by Marvin Fraser
"Outstanding service very informative big thank you to Maria who was very professional and sweet"
We responded:
"Thank you for your review, Marvin! I'm happy to hear that you received outstanding service and found the information helpful. Maria is indeed a valuable part of our team, and I'll be sure to pass along your kind words to her. If you need anything else, feel free to reach out! Happy Holidays and thank you again."
Corey Wilson
December 11, 2025
5
out of
5
rating by Corey Wilson
"Switched over from Progressive to State Farm. The representative's name, who handled my auto quote, Is michelle. She was polite attentive and patient with all my questions. After doing much shopping around for other auto quotes, I received the best rate from state farm and michelle. I am so happy with the outcome. And I look forward To starting the new year off right with a great car insurance company!"
We responded:
"Corey, thank you for sharing your experience! I'm glad Michelle could assist you with your auto quote and provide a rate that works for you. It's great to know you're satisfied with your decision to switch to State Farm. If you have any questions or need further assistance, feel free to reach out! Wishing you a wonderful New Year started off right!"
Bill simmons
December 5, 2025
5
out of
5
rating by Bill simmons
"very professional, she knew exactly how to help, she's number one on my insurance needs speed dial"
We responded:
"Thank you, Bill! I'm happy to know that you found the service professional and helpful. It's great to be your go-to for insurance needs. If there's anything else you need, just let us know!"
Kellie B
December 3, 2025
5
out of
5
rating by Kellie B
"We recently needed to renew our insurance with State Farm and I wanted to mention, their customer service is truly exceptional. From the moment we reached out for a quote, the attentiveness of Jenn and her staff was evident. They made us feel valued and understood, patiently answering all our queries with warmth and professionalism. What really stood out was her commitment to personalization. She took the time to learn about our specific needs and preferences, tailoring a plan that suits our needs. Their ability to balance detail-oriented service with a friendly demeanor made the entire process smooth and enjoyable. The team consistently follows up to ensure our satisfaction and provides reassurance that they are always available to assist with any future inquiries. In an industry where personal touch is often lacking, State Farm shines brightly as a beacon of exemplary service. Their dedication to customer care sets them apart, and I wholeheartedly recommend them to anyone seeking a truly customer-focused experience."
We responded:
"Hi Kellie, this is a truly touching review that we were able to have such an impact and help with all of your insurance and beyond. We're honored to be trusted with your insurance needs and helping you and your company be protected. Thank you again! "
Taylor Reynolds
November 30, 2025
5
out of
5
rating by Taylor Reynolds
"Maria made the whole process so much easier. She made herself available to me on my schedule and answered all questions I had. I’m so happy that I decided to go with State Farm. The customer service is top notch."
We responded:
"Thank you for your review, Taylor! I'm glad to hear that Maria was able to assist you so effectively and make the process smoother for you. We’re happy to have you with State Farm and appreciate your kind words about our customer service. If you ever need anything else, feel free to reach out!"
Patrick Walsh
November 21, 2025
5
out of
5
rating by Patrick Walsh
"I appreciate the help I received straightening out my issue"
Gordy Dana
November 12, 2025
5
out of
5
rating by Gordy Dana
"Always a great experience with them when I need help. They are truly top notch at this office. Thank you for all the help!"
We responded:
"Thank you, Gordy! I'm happy to hear that you've consistently had a great experience with our office. We strive to provide top-notch service every time. If you ever need anything else, feel free to reach out!"
Carolyn C
November 11, 2025
5
out of
5
rating by Carolyn C
"Everyone at this Agency is pleasant, knowledgeable & on top of all my needs!"
Atul Goyal
October 31, 2025
5
out of
5
rating by Atul Goyal
"Michelle was very helpful and knowledgeable about the policy and help me set up my policy right away."
We responded:
"Thank you for your review, Atul! I'm happy to hear that Michelle was able to assist you effectively and get your policy set up promptly with our Point Pleasant State Farm office. If you have any more questions or need further assistance, feel free to reach out anytime!"